Terms and Conditions
These terms apply to services provided by Plain Street AI, being operated by FastMovingWater (ABN 52 389 335 280) ("we", "us") to you ("Client"). By accepting a proposal, signing a statement of work, or instructing us to begin, you agree to these terms.
1. Services
We will provide the services described in the proposal, quote or statement of work ("SOW") agreed with you. Where an SOW conflicts with these terms, the SOW prevails. Work outside the agreed scope requires a written variation and may attract additional fees.
2. Fees and payment
Fees, rates and milestones are set out in the SOW. Unless stated otherwise:
- invoices are payable within 14 days;
- fees exclude GST, which will be added where applicable;
- third-party costs (software subscriptions, licences, API usage, hosting) are your responsibility and are not included in our fees unless expressly stated;
- we may pause work on overdue accounts after giving you 7-day written notice.
3. Your responsibilities
You will provide timely access to the people, systems, data and approvals we need, and ensure the information you give us is accurate and that you have the right to give it to us. Delays or inaccuracies on your side may affect timeframes and cost.
4. Third-party tools and AI outputs
Our services involve third-party software, AI models and platforms. Those are supplied under the vendor's own terms, which you contract for directly unless we agree otherwise. We are not responsible for a vendor's availability, pricing changes, security or discontinuation of a product.
AI systems can produce outputs that are incomplete, inaccurate or unsuitable. You are responsible for reviewing outputs before relying on them and for any decisions you make using them. We do not provide legal, financial, tax, medical or other professional advice, and our services are not a substitute for it.
5. Your data and confidentiality
Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. We handle personal information in accordance with our Privacy Policy. Where we access personal information you hold, you remain responsible for having a lawful basis to give us access, and we will use it only to deliver the services.
We will not use your data to train AI models, or permit a vendor to do so, without your written consent.
6. Intellectual property
You own your pre-existing materials and data. We own our pre-existing materials, methods, templates, know-how and tools.
On full payment, ownership of the deliverables transfers to you, excluding our pre-existing materials, which you may use as part of the deliverables. Nothing prevents us from reusing our general skills, knowledge and experience.
7. Warranties and liability
We will perform the services with due care and skill. We do not warrant any particular commercial result, cost saving or performance improvement.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have that cannot lawfully be excluded.
Subject to that:
- to the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services or paying the cost of resupply;
- neither party is liable for indirect or consequential loss, or loss of profit, revenue, data or business opportunity; and
- our total aggregate liability under an SOW is limited to the fees paid by you under that SOW in the 3 months before the claim.
These limits do not apply to fraud, wilful misconduct, or breach of confidentiality.
8. Term and termination
Either party may end an engagement on a 30-day written notice, or immediately if the other party materially breaches these terms and does not fix the breach within 14 days of being asked to. On termination you must pay for all work performed and commitments made up to that date. Clauses 5, 6, 7 and 9 survive.
9. General
We are an independent contractor, not your employee, partner or agent. Neither party is liable for delays caused by events beyond its reasonable control. Any variation to these terms must be in writing and agreed by both parties. If a dispute arises, the parties will meet in good faith to resolve it before starting proceedings, except where urgent relief is needed. These terms are governed by the laws of Australia and both parties submit to the courts of that jurisdiction.
10. Contact
Last updated: 20 August 2026.